• Home
  • General Online Shopping Policy

General Online Shopping Policy

Good to know:

1. Overview Welcome to Modest Muse! We specialize in providing high-quality Fashion directly from China's high-end manufacturers to customers around the world. Our goal is to offer an exceptional shopping experience with top-notch customer service. Please read through our online shopping policy to understand the terms and conditions of purchasing from our website.

2. Order Processing

  • Order Confirmation: After placing an order, you will receive an email confirmation from us. Please review this email to ensure all details are correct. If there are any issues, contact us immediately.
  • Processing Time: Orders are processed within 2-5 business days. During peak seasons or holidays, processing times may be extended.

3. Shipping

  • Shipping Destinations: We ship worldwide. Shipping times and costs vary based on the destination and shipping method selected at checkout.
  • Shipping Timeframes:
    • Standard Shipping: 15-30 business days
    • Expedited Shipping: 7-15 business days
    • Shipping times may be affected by customs clearance and other factors beyond our control.
  • Tracking: Once your order has been shipped, you will receive a tracking number via email to monitor your shipment's progress.

4. Customs and Duties

  • International orders may be subject to customs duties and taxes. These charges are the responsibility of the recipient. Please check with your local customs office for more information on fees.

5. Returns and Refunds

  • Return Policy: If you are not satisfied with your purchase, you may return the item within 30 days of receipt for a full refund or exchange. Items must be unused and in their original packaging.
  • Return Process: To initiate a return, please contact us at info@modestmuse.shop or modestmuseservice@gmail.com with your order details. We will provide instructions on how to return your item.
  • Refunds: Refunds will be processed within 7-10 business days after we receive the returned item. Refunds will be issued to the original payment method.

6. Damaged or Defective Items

  • If you receive a damaged or defective item, please contact us immediately at info@modestmuse.shop or modestmuseservice@gmail.com. Provide your order number and a description of the issue, along with photos if possible. We will arrange for a replacement or refund.

7. Customer Support

8. Privacy Policy

  • Your privacy is important to us. We are committed to protecting your personal information and will not share it with third parties without your consent. Please review our Privacy Policy for more details.

9. Terms of Service

  • By using our website and placing an order, you agree to our Terms of Service. Please review these terms carefully before making a purchase.

10. Contact Us

Thank you for choosing Modest Muse. We look forward to serving you!

Modest Muse Team