International Return/Refund Policy

Modest Muse Return & Refund Policy

Effective Date: From date of purchase

At Modest Muse, we are committed to providing high-quality fashion and exceptional customer service. We understand that sometimes things don’t go as planned, and we’re here to help. Please review our return and refund policy to ensure a smooth process.

1. Eligibility for Returns

1.1 Time Frame: You have 30 days from the date of delivery to return your item.

1.2 Condition: Items must be unused, in the same condition as received, and in the original packaging.

1.3 Proof of Purchase: A receipt or proof of purchase is required for all returns.

2. Non-Returnable Items

2.1 Several types of goods are exempt from being returned:

Perishable goods
Downloadable software products
Gift cards

3. Return Process

3.1 Initiate a Return: To initiate a return, please contact our customer support team at info@modestmuse.shop or modestmuseservice@gmail.com. We are available 24/4 to assist you.

3.2 Return Shipping: Customers are responsible for return shipping costs. We recommend using a trackable shipping service or purchasing shipping insurance.

3.3 Return Address: Once your return is approved, we will provide you with the return address.

4. Refunds

4.1 Inspection: Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

4.2 Processing Time: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days.

5. Late or Missing Refunds

5.1 Check Your Bank Account: If you haven’t received a refund yet, first check your bank account.

5.2 Contact Your Bank: Then contact your credit card company; it may take some time before your refund is officially posted.

5.3 Further Assistance: If you’ve done all of this and you still have not received your refund, please contact us at info@modestmuse.shop or modestmuseservice@gmail.com.

6. Exchanges

6.1 We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us at info@modestmuse.shop or modestmuseservice@gmail.com.

7. Shipping Issues

7.1 Lost Packages: If your package is lost in transit, please contact us at info@modestmuse.shop or modestmuseservice@gmail.com for assistance.

7.2 Customs Delays: Be aware that international shipping can sometimes result in delays due to customs. Unfortunately, we cannot control these delays.