FAQ's

BE IN THE KNOW

Ordering

  1. How do I place an order? "Placing an order is simple! Browse our collections, select your desired items, choose the appropriate sizes, and add them to your cart. Once you’re ready, proceed to checkout and follow the prompts to complete your purchase."

  2. What payment methods do you accept? "We accept various payment methods including major credit cards, PayPal, and Apple Pay. All transactions are securely processed for your safety and convenience."

Shipping

  1. Do you offer international shipping? "Yes, we ship globally. Shipping costs and delivery times vary depending on the destination. Please refer to our shipping page for detailed information."

  2. How can I track my order? "Once your order is shipped, we will send you an email with a tracking number. You can use this number on our website or the carrier’s website to track your order in real-time."

Product Information

  1. How do I know which size to choose? "Please refer to our detailed sizing guide. Each product page also includes specific measurements and fitting tips to help you make the best choice."

  2. What materials are used in your clothing? "We pride ourselves on the quality of our materials, sourcing only the finest fabrics that ensure both comfort and durability. Specific details can be found on each product page under the ‘Material & Care’ section."

Returns & Exchanges

  1. What is your return policy? "We accept returns within 30 days of purchase. Items must be in their original condition and with tags attached. Please visit our returns page for a step-by-step guide on how to return your purchase."

  2. Can I exchange an item? "Yes, if you wish to exchange an item for a different size or color, please initiate a return and place a new order for the desired item. We ensure a seamless exchange process."

Customer Support

  1. How can I contact customer service? "Our customer service team is here to help! Email us at info@modestmuse.com or modesmuseservice@gmail.com for any inquiries. We strive to respond to all emails within 24 hours."

  2. What hours is customer service available? "Our customer support is available from 9 AM to 5 PM Gulf Standard Time, Sunday through Thursday."